Frequently Asked Questions

Yes! We love to create custom pieces! Bring me your imagination. Or…pictures, colors, themes. We will create a mock up design for you to see!

We offer custom wood home/office decor. Woodworking, laser cutting, engraving, and design options. 

Wood, acrylic, metal, plexiglass, leather. 

We generally try to complete orders within a 2 week timeframe. Some orders are quicker than others depending on detail and some longer. PLEASE BE SURE TO MENTION IF ORDER IS NEEDED BY A SPECIFIC DATE.

Yes! We offer gift cards in all in all increments? You will receive a email with a digital gift card you can print. 

We do! We would love to help you with your bulk orders. If you have a idea in mind, shoot us a message or call and we can discuss your ideas and pricing. 

You have 48 hours from your order placement to request a cancellation. 

We generally try to get mock up designs to you within 3-5 days. Sometimes sooner, sometimes longer. It really depends on our workload at the time. 

Yes! We love to wrap your gifts! Let us take care of all the work for you! Just mention at time of order that it is a gift. 

We take Visa, Mastercard, Amex, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Facebook Pay.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Can I use Shop Pay Installments if I'm an international customer?

Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I miss an installment payment?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

What if I make a return on a purchase made through installments with Shop Pay?

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

No. Since we offer custom items which typically include personalization, etc we do not except returns. If item is damaged due to shipping we will open a claim with the shipping provider and replace item if item is found to be damaged in shipping. You will need to provide pictures of the damaged item and the box it was shipped in. 

Yes! We offer shipping all over the US. We can ship internationally(we can quote you a price at time of order).

We ship using USPS, UPS and Fed Ex. We will ship with the most cost effective rates. 

Once your order is complete we will send you a tracking number via email or text depending on how you ordered.